About

Messias Pedro Peralta is a highly skilled Global Support Team Leader at OutSystems with over 10 years of relevant experience. He is currently leading the Global Support Experts Team at OutSystems, where he is responsible for service design, serviceability, service transition, productivity, automation, and the definition of incident models. In his previous role as the Global Support L3 Team Leader at OutSystems, Messias led the 3rd line of support for the product. He was instrumental in defining operating models and their success, integrating the 3rd line of support into the Global Support organization, and defining and kick-starting problem management with the R&D team. Prior to that, Messias worked as the Technical Support Team Lead at OutSystems, where he led the product support teams. He has a degree in Engenharia Informática e Computadores with a specialization in Sistemas de Informação Empresariais from the Instituto Superior Técnico. Messias is skilled in integration and has a deep understanding of service management, product support, and problem management. He is a results-driven leader who is passionate about delivering excellent customer service and ensuring customer satisfaction. Messias is a strategic thinker with excellent communication and interpersonal skills, which enable him to build and maintain strong relationships with customers, stakeholders, and team members.